Open 7 days a week · Bonded, insured & background-checked (469) 842-0001 info@friscocleaningco.com
Frisco Cleaning Co. House Cleaning · Frisco & North DFW

Frequently asked questions

Everything we get asked on the phone, written down. If your question is not here, call (469) 842-0001 and ask a person.

Pricing

How does flat-rate pricing work?+

We price the job, not the hour. After a short conversation about your home's size, layout and condition, you get one fixed, itemized price covering the agreed scope. If the home genuinely needs more work than described, we stop and talk to you before doing anything that changes the number — never after the fact.

What determines my price?+

Four things: square footage, number of bathrooms, whether this is a first visit or ongoing upkeep, and any add-ons like interior windows or inside the refrigerator. Frequency matters too — weekly visits carry a lower per-visit rate than monthly ones, because there is less to do each time.

Do you require a contract?+

No. Recurring service runs on trust, not paperwork. Skip a visit, move your slot, or stop entirely with a day's notice.

How do I pay, and should I tip?+

We invoice after the visit and accept standard card and electronic payment. Tipping is never expected and always appreciated by the team.

Scheduling & coverage

What areas do you serve?+

Frisco, McKinney, Allen, Prosper, Plano, The Colony, Little Elm and Addison, plus much of the surrounding metroplex. Our office is at 9300 John Hickman Pkwy Suite 1102, Frisco, TX 75035. If your city is not listed, call — we often still cover it.

How do I schedule, and how soon can you come?+

Call (469) 842-0001 or send the quote form. We reply the same day with a flat-rate price, then confirm a day and arrival window. Recurring slots usually start within a week; one-time deep cleans and move-outs depend on the season. We are open seven days a week.

What if I need to reschedule?+

Give us a call. A day's notice is plenty, and we will find you another slot in the same week when we can.

What is included

What does a standard cleaning cover?+

Kitchens, bathrooms, bedrooms and living areas: counters, sinks, appliance exteriors, showers, tubs, toilets, mirrors and fixtures, plus dusting, vacuuming, mopping and trash. Deep cleans add baseboards, vents, light fixtures, inside appliances and grout detail.

Do I need to provide supplies?+

No. Our teams arrive with all equipment and industry-grade supplies, including vacuums and mops. If you would rather we use a specific product on a delicate surface, leave it out and let us know.

Is there anything you do not do?+

We do not do exterior windows above the first floor, anything needing a tall ladder, mold remediation, hazardous material work, or heavy construction debris hauling. We also will not move heavy furniture without help. Anything outside our scope gets flagged in the quote.

Should I tidy up before you arrive?+

Only if you want us spending the whole visit on cleaning rather than sorting. Clear counters and floors help, but nobody needs to clean for the cleaners.

Trust & peace of mind

Are your cleaners insured and background-checked?+

Yes. Every team member is bonded, insured and background-checked before their first visit, and always works in a trained two-person team.

Do I need to be home during the cleaning?+

No. Most clients give us a door code or lockbox and go about their day. We follow whatever entry arrangement you prefer, including meeting us at the door the first time.

What about pets and kids?+

Both are welcome. Tell us where pets will be and anything we should know about them, and our teams work around everyone.

What if something was missed?+

Call within 24 hours and the team comes back and corrects it at no charge. That is the whole guarantee — no forms, no argument.

Get your flat-rate quote today

Call and talk to a real person, or send the form and we will reply the same day with an itemized price. Serving Frisco, McKinney, Allen, Prosper and the greater DFW area, seven days a week.

Request a Free Quote Call (469) 842-0001